In this refund policy, the expressions "we", "our" and "us" are a reference to Carvigor.

Please read and understand our store's refund policy before any purchase. We take stringent measures to ensure that the customized car mats delivered to you are in perfect condition. All customized Carvigor products sold are FINAL SALE unless otherwise stated below.

Refund or claim

The Customer has 100 day right of return after delivery.

To be ELIGIBLE for a refund or claim, your product(s) must meet these requirements:

All products needs to be returned to Carvigor to receive a refund.

The product must be in original condition and undamaged in its original packaging to be returned to Carvigor. 

We reserve the right to modify the specifications and designs of our product when required after delivery.

Product(s) faced with fitting issues or complications/damages caused in transit, will be ELIGIBLE for free revision to the specifications of the product(s). If a customer wish for a refund instead, we require the mats to be returned to us.

If defects are found in the sale in relation to the contractual obligations, Carvigor has, at our own choice, the right to (i) make a replacement or (ii) remedy these defects by making an adjustment, repair or complete or partial replacement. In that case, the Buyer shall be unjustified to cancel the purchase.

Carvigor is thus also entitled to make a replacement or remedy after the agreed delivery time and regardless of whether such a replacement or remedy may entail costs and / or inconvenience for the buyer.

If Carvigor has not made a replacement or remedy within 45 days after the complaint has occurred, the Buyer must, however, be entitled to cancel the purchase. Carvigor require the original mats to be returned to us to process the refund.

NOTE: Customers who may seek to return their customized products will be subject to re-stocking fees of 30% of the original purchase price to cover materials and workmanship costs no matter the reason for return or claim.

Shipping Returns

Please note that due to high shipping rates, we DO NOT offer free returns for all orders. We also do not provide shipping labels for returns. As such, customers will be responsible for paying the postage, duty, tax and packaging costs for returning their product.

Once your product is received, we will inspect it. If the product is found to be unused and in its original condition, your return will be approved. Then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days.                 

To initiate a return, please send an email to . We'll send you a Shipping Address and Return Code to be included in your shipment. We strongly recommend that you use a secure and trackable shipping service, as Carvigor is NOT responsible for products lost in transit.

International Custom Duties 

Please note that an international shipment may be subject to import taxes, which are imposed once a shipment gets to a country. Carvigor has no control over these charges, and we will NOT accept any return or refund requests as a result. These additional charges are deemed your responsibility. When not cleared, import duties can cause delays beyond the original delivery timeline.

Please note that we are NOT responsible for any customs delays incurred by your preferred shipping service in delivering your return back to us. As such, we strongly recommend you contact your local customs authorities for more information regarding import taxes.

Car details and shipping address errors:

Please note that customers are solely responsible for inputting their correct car details and shipping address when placing an order.

If a custom-made order has been incorrectly manufactured and shipped, Carvigor will NOT be responsible for bearing the production costs of a new item or redirecting the shipment to the correct address.

I want to cancel my order

Every car mat we manufacture is exclusively custom-made to a customer's car specifications. Hence, we only accept cancellation or amendment requests within 24 hours of the order placement. 

NOTE: Cancellations are subject to a transaction processing fee of 15% per order. This fee(s) covers all costs associated with the payment process and re-stocking if any. You must contact our customer service team at ( to modify or cancel your pending custom order. 

Once a custom order has been placed, it CANNOT be changed/cancelled if you change your mind about something. Once it has been manufactured and shipped directly, you'll need to wait until you receive the item to talk over refunds and return accommodations with our service team. 

For more information, clarification, and/or concerns about the above Refund Policy, please feel free to contact us at